FAQ

To track your order you have to login you account with your e-mail and password. In case you have lost your password, you can click “Forgot my password” below the login boxes and it will be sent to your registered e-mail. Then you can click “My purchase history” to display all your past orders. Click on an order and you will find the tracking number with a link to see the tracking information.

See our return processhere.

If you want to return a product you received as a gift, please follow the process above. Note that only the credit card of the payee will be refunded. Make sure you return a product purchased on veroniquegabai.com, product(s) purchased in store are not returnable via this website.

  • Visa
  • Mastercard
  • Other main Credit Card issuers
  • Paypal

Placing an order needs to process and store your personal details (name, address, phone, etc). These details are stored in our website, and are used only to process your order including third party payment and shipping your order (bank, warehouse, carriers).See more details in our Privacy Policy.

To modify your profile, you need to log into your account on “My Account” with your e-mail and password saved at account creation. In the case you have lost your password, you may send your password to your registered e-mail address by clicking on “forget your password” below the password entry box. Once logged in, click on “Account Information”, you will find all information editable about your account.

You may proceed like “How to modify my profile” above and just modify your password. Make sure you enter your password twice in “New Password” and “Confirm New Password”.

We invite you to register to Veronique Gabai newsletter by entering your e-mail address in the bottom section in this page.

You may contact Veronique Gabai PR by clicking here.

You may enter your questions in the section Contact us for any questions related to our online store. If you have a specific questions associated with an order, please make sure you include your order number, your e-mails and a precise question.